Capitec South Africa has apologised to its customers for any inconveniences caused by ongoing outage issues on its mobile banking app and other digital services. The bank says that IT technicians are currently “doing everything they can” to repair the problem.
According to the banking group, some customers are experiencing issues on the mobile app, internet banking services and USSD services, however ATMs and bank cards are working as intended.
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“Capitec Bank is still experiencing an infrastructure problem in the central servers that support our banking channels. We realise this is a terrible experience for our clients and apologise for the inconvenience if you have tried to make use of our banking app, USSD and internet banking in the last 24 hours,” said Capitec in a statement to IT News Africa.
“We are absolutely committed to resolving this as soon as possible and have a team of. technology experts correcting the problem
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Kelechi Deca
Kelechi Deca has over two decades of media experience, he has traveled to over 77 countries reporting on multilateral development institutions, international business, trade, travels, culture, and diplomacy. He is also a petrol head with in-depth knowledge of automobiles and the auto industry