The Kenyan telecoms regulatory agency, the Communications Authority (CA) has commenced investigations into the activities of the country’s two leading telcos; Airtel Africa and Telkom, both of which have been placed under scrutiny after allegedly violating the quality of services across their networks. According to Gadgets Africa, The CA believes both telcos failed to meet the minimum 80% threshold on quality of calls across 33 counties in 2020.

“Telkom Kenya scored an average mark of 73% while Airtel had 52% in the survey conducted last year. Meanwhile, Safaricom dominated with a 92% overall mark in the survey.”

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In a recent report, the CA says that “as Airtel’s and Telkom’s performance did not meet the set target of 80 percent for voice services they were issued notices of non–compliance that require the firms to improve their quality of services in the country in compliance with the set threshold.”

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“The Authority is evaluating their performance again in the 2020/2021 assessments for confirmation of compliance with the requested improvement.”

There is no word yet from either telco on plans to improve their networks.

Kelechi Deca

Kelechi Deca has over two decades of media experience, he has traveled to over 77 countries reporting on multilateral development institutions, international business, trade, travels, culture, and diplomacy. He is also a petrol head with in-depth knowledge of automobiles and the auto industry