Converting Loyalty Points To Shares: Here’s Safaricom’s Latest Strategy On Customer Retention

Customers of Kenya’s Safaricom will now be able to buy shares in the 62 businesses listed on the Nairobi Securities Exchange using points from Safaricom’s loyalty program, the telecoms company and the Nairobi Securities Exchange have announced.

“As we focus on the next phase of our journey to go beyond, our aim is to continue transforming the lives of our customers by delivering a wide range of products and services that align with their needs. Through this partnership with NSE, we seek to give our customers more value and utility for their Bonga Points while creating more avenues for driving economic empowerment.”

Geoffrey Odundo, CEO of the Nairobi Securities Exchange
Geoffrey Odundo, CEO of the Nairobi Securities Exchange

Here Is What You Need To Know

  • Safaricom’s Bonga loyalty program has 16 billion outstanding points among individual and corporate customers, with a total value of more than 4 billion shillings ($37 million).
  • Users get one point for every ten shillings spent on Safaricom services, and five of those points will be worth one shilling towards the purchase of shares on the Nairobi exchange under the share purchase scheme.
  • The Bonga points can be redeemed through licensed Trading Participants, 10 of which are presently operational. NCBA Capital, Faida Investment Bank, AIB-AXYS, ABC Capital, Old Mutual Securities, Kingdom Securities, Suntra Investments, Francis Drummond & Company, Dyer & Blair Investments, and Sterling Capital are a few examples. More Trading Participants are likely to join in the coming months, Safaricom said in a statement.
  • Safaricom customers could previously use Bonga points to pay for air time, phones, and even plane tickets, but the share program sets a global precedent, according to Geoffrey Odundo, CEO of the Nairobi Securities Exchange.
  • After Safaricom established the world’s first mobile phone-based money transfer service M-Pesa in 2007, the East African country is regarded as a leader in mobile financial innovations.
  • M-Pesa has since evolved to provide services such as microloans, savings, insurance, and even government securities investments.

Safaricom loyalty shares Safaricom loyalty shares

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Kenya’s Stock Exchange to Allow Trading for Unlisted Companies

CEO of Nairobi Stock Exchange (NSE) Geoffrey Odundo

The Nairobi Securities Exchange has been granted approval by the markets regulator to launch the Unquoted Securities Platform (USP), an Over the counter (OTC) platform that offers unlisted companies access to long term funding through private placements. The platform will allow trading, clearing, and settlement of securities of unquoted companies. The exchange says the Unquoted Securities Platform will allow unquoted companies with a register of shareholders to enjoy price discovery and boost their stocks’ liquidity. Further, it will enable investors to view their stocks’ prices, which will be published daily. Investors will also access over the counter trading for securities of unlisted companies.

CEO of Nairobi Stock Exchange (NSE) Geoffrey Odundo
CEO of Nairobi Stock Exchange (NSE) Geoffrey Odundo

The CEO of Nairobi Stock Exchange (NSE) Geoffrey Odundo says the launch is part of the bourse’s strategic plan, including connecting capital with opportunities. “The launch offers unlisted firms an opportunity to raise capital, expand and list on the respective segments at the Exchange.”

Read also:Kenya’s Centum Real Estate Bond Raises KSh3 Billion

Investors interested in trading via the Unquoted Securities Platform will open and maintain a USP trading account and buy and sell USP securities via a USP securities dealer. The launch of the Unquoted Securities Platform is part of the exchange’s efforts to woo companies to the NSE. The platform offers a saving grace for companies yet to meet listing requirements to access funds. The launch follows other efforts to rope in companies, such as the Ibuka Programme, which seeks to attract SMEs to list on the bourse. Meanwhile, the Capital Markets Authority is reviewing existing listing laws, which will be ready by June 2021.

Kelechi Deca

Kelechi Deca has over two decades of media experience, he has traveled to over 77 countries reporting on multilateral development institutions, international business, trade, travels, culture, and diplomacy. He is also a petrol head with in-depth knowledge of automobiles and the auto industry