DStv to Launch Two Channels in 4K

MultiChoice CEO in South Africa Nyiko Shiburi

As the race for the historical Fifa World Cup tournament in Qatar in November heats up, Africa’s leading entertainment group, MultiChoice unveils plans to launch two channels in 4K.

This was made known by Nyiko Shiburi, CEO of MultiChoice South Africa. Shiburi confirmed that two SuperSport channels will be broadcast in 4K for the duration of the global football event, which ends on 18 December.

World Cup 2022 will be the first time that the pay-television broadcaster has launched commercial 4K services

This is a big step up in the image quality of broadcasts on DStv, which until now have topped out at 1080i resolution.

MultiChoice CEO in South Africa Nyiko Shiburi
MultiChoice CEO in South Africa Nyiko Shiburi

Though MultiChoice has experimented with 4K broadcasts in the past, World Cup 2022 will be the first time that the pay-television broadcaster has launched commercial 4K services.

The company’s new Explora Ultra PVR is capable of receiving and displaying 4K video on supported TVs.

Shiburi said a significant amount of technical work had to be done in the backend to ensure MultiChoice is ready to launch the two 4K channels for the World Cup.

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MultiChoice has demonstrated content broadcasting in 4K over satellite — and the quality was impressive. 

Shiburi confirmed that MultiChoice is using more modern HEVC (High Efficiency Video Coding) compression techniques to broadcast in 4K over satellite. HEVC is also known as H.265. It is the successor to the widely used Advanced Video Codec, or AVC, also known as H.264.

Shiburi said MultiChoice will decide after the World Cup how it plans to take its 4K strategy forward, and which other channels will get the ultra-high-definition treatment.

MultiChoice-owned streaming platform Showmax, which will also carry the World Cup on its Pro tier, is also expected to stream the games in 4K, although the group hasn’t formally confirmed its plans yet. 

Kelechi Deca

Kelechi Deca has over two decades of media experience, he has traveled to over 77 countries reporting on multilateral development institutions, international business, trade, travels, culture, and diplomacy. He is also a petrol head with in-depth knowledge of automobiles and the auto industry

MTN to Launch MultiChoice Internet in South Africa

 

MultiChoice has launched DStv Internet in a bid to provide customers with access to internet services. The company has selected MTN as its network partner in the endeavour.

According to a statement, the move is part of MultiChoice’s ongoing evolution from a traditional video entertainment business into one that can compete with modern viewing entertainment trendsetters.

Nyiko Shiburi, CEO of MultiChoice South Africa
Nyiko Shiburi, CEO of MultiChoice South Africa

Currently, MultiChoice delivers DStv, GOtv, and Showmax to more than 20 million households across 50 countries in Africa, with the convenience of being able to enjoy content anytime, anywhere via satellite or streaming.

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DStv Internet is a fixed wireless access service, which means that customers can now get connected to the Internet with a SIM card and Wi-Fi router, with MultiChoice marketing the solution to those who do not have fibre in their residential area but want to access the Internet regularly using various devices in their home. Customers can choose from three data packages: 25GB, 110GB, and 220GB.

DStv customers have the benefit of choosing from bundled offerings that include data options with their DStv subscription package, making it easier to stream content on any Internet-connected device.

“Customer experience is at the forefront of MultiChoice’s continued product innovation. DStv Internet provides South Africans with connectivity for all their household internet requirements, giving them more convenience and choice,” says Nyiko Shiburi, CEO of MultiChoice South Africa.

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The solution seems like an obvious choice for MultiChoice’s entertainment offerings, which are slowly moving to the digital space and away from satellite TV.

In order to keep up with big names in streaming like Netflix and Amazon Prime, MultiChoice seems to be taking in the approach of “If you build it, they will come,” with this new internet and streaming service bundle strategy.

 “We are proud to partner with Multichoice to enhance access to digital services in South Africa. As a network wholesale provider, we are gearing up to serve the broader digital eco-system to ensure that more people can benefit from a modern and connected life,” says Quintus De Beer, Executive for Managed Network Services at MTN SA.

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Over the past year, MultiChoice has introduced an array of new technologies, products, and services to open a world of value and choice for customers. Part of this is the recently increased stake in pan-African online sports betting company BetKing to 49% and an expanded DStv Insurance offering.

The DStv Internet offering also includes an exclusive new premium service called DStv Trusted Home, an AI-driven network security and Wi-Fi management solution developed jointly by MultiChoice’s digital platform security subsidiary Irdeto, and Minim – the creator of intelligent networking products.

The DStv Trusted Home not only comes with an iOS and Android app that puts subscribers in control of their Wi-Fi connection, but it also protects consumers’ home network from online security threats and malicious attacks and keeps children safer online with parental control features. The DStv Trusted Home app is only available for use with DStv Internet routers.

There are two router models that customers can purchase: the ZTE 286C & ZTE 286 R. The routers are included in the bundle and contract offerings.

“Great speed on its own is no longer enough, consumers demand more. In a time when people spend more time online than ever before, Wi-Fi management and security of their home network and parental controls around children’s behavior online have become increasingly important services for operators to provide,” says Shane McCarthy, COO of Video Entertainment at Irdeto.

“Trusted Home by Irdeto and Minim is beneficial for both operators as well as consumers, and we are pleased to be able to provide this to MultiChoice and their customers.”

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“The AI-driven network security and Wi-Fi management solution enables broadband providers to strengthen their reputation by providing a superior broadband experience. Therefore, we are excited to work with Irdeto and Minim. The collaboration has enabled MultiChoice to provide the best security features for DStv Internet,” Shiburi says.

As part of the launch of DStv Internet, the first 20,000 customers will receive a free 12-month subscription to the DStv Trusted Home app. After 12 months, customers will have the chance to opt out or add a monthly charge of R30 ($0,81) to their DStv Internet bill.

Consumers will be able to purchase DStv Internet online at www.dstvinternet.multichoice.com or at DStv walk-in centres across South Africa.

 

Kelechi Deca

Kelechi Deca has over two decades of media experience, he has traveled to over 77 countries reporting on multilateral development institutions, international business, trade, travels, culture, and diplomacy. He is also a petrol head with in-depth knowledge of automobiles and the auto industry

MultiChoice Introduces New AI Chatbot to its Service

MultiChoice CEO in South Africa Nyiko Shiburi

Africa’s leading pay TV company, MultiChoice has launched a digital customer service through an Artificial Intelligence (AI) chatbot, the AI system which the company baptized “The Ultimate Master of Information”, or TUMI is an innovative service that will be available 24/7 to answer customer queries about products and services.

MultiChoice CEO in South Africa Nyiko Shiburi
MultiChoice CEO in South Africa Nyiko Shiburi

The MultiChoice CEO in South Africa Nyiko Shiburi said that TUMI is an evolutionary leap in our service capability. Shiburi added that it was “Born and developed right here in Africa, TUMI is a tangible manifestation of our commitment to innovation. This is not innovation for its own sake; the focus is to continue to grow our capacity to give our customers an excellent service experience.”

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Developed entirely in-house by the MultiChoice team, TUMI interacts in real-time with customers in an online, text-based conversation. It boasts advanced natural language capabilities, which means that TUMI can recognise user questions and provide responses with information related to DStv products and services.

Right now, customers can ask TUMI to clear decoder errors, check balances, reconnect products, make payments, manage holiday home viewing, and change packages.

However, TUMI is intelligent and is constantly learning and evolving, which means more functionalities will be added over time. Through feedback, customers can also help TUMI to learn.

If TUMI is unable to help customers resolve their queries, they will instantly be transferred to a knowledgeable and friendly customer service representative for further assistance.

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TUMI currently lives on the DStv website and in time, it will live across MultiChoice’s digital ecosystem on DStv Now (website and app), Showmax (website and app), and Facebook Messenger. TUMI will also act as a concierge to onboard new customers to MultiChoice online-only service, DStv Streaming.  

TUMI has already been hard at work helping customers since it launched on 5 May 2021.

“Thanks to TUMI, MultiChoice is in-step with international technology and customer-service trends. TUMI places us at the forefront of customer interaction providing DStv subscribers with another channel to connect with us,” adds Shiburi.

Kelechi Deca

Kelechi Deca has over two decades of media experience, he has traveled to over 77 countries reporting on multilateral development institutions, international business, trade, travels, culture, and diplomacy. He is also a petrol head with in-depth knowledge of automobiles and the auto industry

Nyiko Shiburi appointed as new CEO for MultiChoice South Africa

MultiChoice Group has appointed Nyiko Shiburi as the new CEO of its South African (MCSA) operations – effective from 1 December 2020. Until now, Shiburi has been the Regional Director of MultiChoice Africa: Southern Region — a role that spans nine countries.

Nyiko Shiburi, new CEO MultiChoice South Africa

“Nyiko is an extremely experienced leader and has successfully navigated the complexity of multiple territories and businesses, working with deeply skilled teams within the organisation as well as a multitude of stakeholders in our ecosystem,” says MultiChoice Group CEO, Calvo Mawela.

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As the new CEO of MCSA, Shiburi will be expected to further drive the growth and momentum of the South African business.

Fhulufhelo Badugela will assume the role of Regional Director of MultiChoice Africa: Southern Region, taking over from Shiburi. Her current role as Group CPO will be taken over by Clement O’Reilly, who is presently Head of Total Reward & Operations: MultiChoice Africa. Simon Camerer, currently CCO, has been appointed as COO for MCSA.

Another experienced executive in the group, Gideon Khobane, currently CEO of SuperSport, will take up the position of Group Executive: General Entertainment. To ensure the group’s strategy to increase local programming across the continent is realised, M-Net CEO Nkateko Mabaso has been appointed as Group Executive: Programming, where he will oversee all commissioning for the group. The new CEO of SuperSport is Marc Jury, who was promoted from Head of Acquisitions and Marketing at SuperSport.

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“To gear up for an exciting future and optimise our performance, we need to continuously innovate, transform and reorganise ourselves structurally. I am proud that we have some of the best minds in our business to do this, and I would like to wish Nyiko, Simon, Fhulu, Clement, Gideon, Nkateko and Marc well in their new roles and look forward to celebrating their achievements in their new portfolios,” concludes Mawela.

Kelechi Deca

Kelechi Deca has over two decades of media experience, he has traveled to over 77 countries reporting on multilateral development institutions, international business, trade, travels, culture, and diplomacy. He is also a petrol head with in-depth knowledge of automobiles and the auto industry