Telkom Kenya - Afrikan Heroes

Telkom Kenya Launches New Data and Voice Sharing Product

June 21, 2022

One of Africa’s biggest telecoms groups, Telkom, has launched a new product called the Chaga Bundle through its Kenyan subsidiary. This product will allow five users to share data and voice bundles at a price of $12.76.

According to media reports, a group of a minimum of three people and a maximum of 5 people can share 100 GB of data, 200 on-net minutes, 50 off-net minutes, and 200 SMSs for $12.76.

One person will be able to purchase the bundle and set up a group of three to five people to share the bundle with.

“The discerning customer is keen to pool resources wherever possible. As Kenyans, we share in the spirit of coming together to share costs on occasions where we cannot manage to shoulder a financial obligation as individuals,” Telkom’s Director of Marketing, Eric Achola said.

“Telkom, guided by our belief that Mobile Data is a fundamental human right, proceeded to create a bundle that speaks to the mind of the Kenyan consumer; giving them the ability to acquire a large bundle with more resources that they can share with family and friends,” Achola added.

“There is no other product in the market that can enable you to acquire and access such large amounts of Mobile Data at a very competitive rate, that you can then proceed to share with others,” Achola said.

To purchase the bundle, customers should dial *444*4# on their phones. The shared bundle will last 30 days with no roll-over.

Kelechi Deca

Kelechi Deca has over two decades of media experience, he has traveled to over 77 countries reporting on multilateral development institutions, international business, trade, travels, culture, and diplomacy. He is also a petrol head with in-depth knowledge of automobiles and the auto industry

Kenyan Telcos To Compensate Customers For Disrupted Services Under Proposed New Rules

September 14, 2020

Going forward, telecom companies in Kenya must compensate customers whose services have been disrupted by their poor service delivery. The Communications Authority of Kenya (CA) has issued draft new regulations requiring mobile phone operators Safaricom, Airtel and Telkom Kenya to compensate businesses and customers when network outages disrupt voice, data and text services. The draft regulations have been published for public comment and seek to compel the telecommunications providers to either pay or offer credit equivalent to the time users are without voice and SMS services.

What Does The New Regulation Say?

The new rules are aimed at shielding millions of mobile phone clients from poor services related to network outages, including lack of internet connections.
The regulator is permitted by law to sanction any telecommunications company that inconveniences customers through service interruptions as a result of omission on its part.
An operator found in breach risks a fine of up to 0.2 percent of its revenues, which could run into hundreds of millions of shillings. Now, the regulator wants to include compensation to clients for mobile phone outages.

Kenya telcos compensate customers Kenya telcos compensate customers

Licensees must develop and implement an outage credit policy in situations where service is unavailable due to system failure and not as a result of scheduled and publicised maintenance, emergency or natural disaster, say the draft rules.
The policy will compensate subscribers or issue credit equivalent to usage over a similar period that outage lasted and compensate customers for each day that service has been unavailable.
Compensation will be based on how much the operator charges per minute for calls and data.
In 2019, Kenya had 55.2 million mobile phone subscribers who made 58.78 billion minutes of calls, up from 39.19 billion in 2015. Scheduled outages and those caused by factors beyond the control of an operator, technically known as force majeure, usually do not attract sanctions

Charles Rapulu Udoh

Charles Rapulu Udoh is a Lagos-based lawyer who has advised startups across Africa on issues such as startup funding (Venture Capital, Debt financing, private equity, angel investing etc), taxation, strategies, etc. He also has special focus on the protection of business or brands’ intellectual property rights ( such as trademark, patent or design) across Africa and other foreign jurisdictions.
He is well versed on issues of ESG (sustainability), media and entertainment law, corporate finance and governance.
He is also an award-winning writer