Egyptian AI-based Customer Experience Platform AIM Technologies Raises Seed Round


Sequence Ventures, which started its investment platform earlier this year, has made its first investment in AIM Technologies. Sequence Ventures plans to raise EGP500 million ($31.76 million) over the next three to five years, with a first tranche of EGP150 million ($9.5 million) presently being raised. The funds will be invested in Egyptian companies in transformational and critical industries such as artificial intelligence, fintech, healthtech, edtech, logistics, and development operations.

“Sequence Ventures is led by a team of experienced individuals with more than one hundred years of combined experience in multiple fields such as investment, business strategy and asset management, who we believe will be of great value to our current regional and future global growth plans,” said John Saad, co-founder and Chief Executive Officer of AIM Technologies.

AIM Technologies customer experience
The team at AIM Technologies. Credits: AIM Tech

Founded in 2018 by John Saad and Mohamed Moaz, AIM Technologies is the first customer experience platform located in the Middle East to deliver a multi-lingual text analytics solution with the greatest accuracy in the Arabic language in the world. It’s also the first automated customer research tool from start to finish. AIM Technologies’ mission is to use AI to create a completely automated customer insights and actions platform that will help brands improve their customers’ experiences.

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“Our mandate is to support young home-grown talent who are developing a solution to some of our own chronic issues as well as new challenges and that are stalling our economic growth and our human capital,” said Karim Helal, Executive Chairman of Sequence Ventures.

More than nine billion words were used to create AIM Technologies’ proprietary AI engine. AIM Technologies has watched 2,000 brands and collected the voices of 300,000 research customers in the previous 24 months, serving more than 20 of the region’s largest organizations, including Vodafone, Coca-Cola, Nielsen IQ, Etisalat UAE, and Wunderman Thompson.

AIM Technologies customer experience

AIM Technologies AIM Technologies

Charles Rapulu Udoh

Charles Rapulu Udoh is a Lagos-based lawyer who has advised startups across Africa on issues such as startup funding (Venture Capital, Debt financing, private equity, angel investing etc), taxation, strategies, etc. He also has special focus on the protection of business or brands’ intellectual property rights ( such as trademark, patent or design) across Africa and other foreign jurisdictions.
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