Verod Capital and AfricInvest are excited to announce their acquisition of a majority stake in iSON Xperiences, a prominent ICT solutions provider in Africa. iSON Xperiences, a leading customer service and outsourcing company, specializes in delivering BPO, business process management, and digital customer experience solutions across Africa, the United Arab Emirates, and India. Serving over 500 million end-users in diverse sectors, the company employs more than 18,000 individuals across 19 countries, with 16 in Africa.
Verod Capital, a well-known African investment management firm specializing in private equity, has added iSON Xperiences to its portfolio through the Verod Capital Growth Fund III. AfricInvest, a leading pan-African investment platform, is renewing its commitment to iSON Xperiences through AfricInvest Funds III and IV.
As iSON Xperiences embarks on its next chapter with AfricInvest and Verod, the company is committed to enhancing its position in Africa. The new capital infusion will enable diversification of services and expansion into new markets, with a focus on integrating digital tools for improved customer operations, enhanced customer experiences, and agent productivity.
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iSON Xperiences’ BPO services create high-quality job opportunities in developing nations, with a strong commitment to gender equality, as women make up 54% of the workforce and hold nearly a third of line management positions.
Danladi Verheijen, Co-Founder and Managing Partner at Verod Capital, expressed his enthusiasm for the partnership, highlighting Africa’s potential for BPO services and the transformative impact of AI on addressing financial challenges.
Hakim Khelifa, Senior Partner at AfricInvest, emphasized their belief in iSON’s potential to create employment in developing nations and their goal to expand into new countries and offer more value-added services.
Pravin Kumar, Global CEO at iSON Xperiences, stated the company’s commitment to job creation and service excellence through digital transformation, with a primary focus on offshore hard currency revenue.
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Verod is an African investment management firm specializing in private equity, with a focus on high-growth businesses in Anglophone West Africa.
AfricInvest is a leading pan-African investment platform engaged in various alternative asset classes, including private equity and venture capital.
iSON Xperiences is a top global Customer Experience Management (CXM) player in Africa, providing flexible enablement solutions for businesses looking to scale their workforce, operations, or debt collection solutions in the region.
Charles Rapulu Udoh is a Lagos-based lawyer, who has several years of experience working in Africa’s burgeoning tech startup industry. He has closed multi-million dollar deals bordering on venture capital, private equity, intellectual property (trademark, patent or design, etc.), mergers and acquisitions, in countries such as in the Delaware, New York, UK, Singapore, British Virgin Islands, South Africa, Nigeria etc. He’s also a corporate governance and cross-border data privacy and tax expert.
As an award-winning writer and researcher, he is passionate about telling the African startup story, and is one of the continent’s pioneers in this regard